Here you’ll find all the help you need for Virgin Media related problems and issues. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Here’s how to turn on or off parental controls on an iPhone. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. But if I could create a guest network, then make my kids' devices connect to that, and enable Web. com, I get the "Virgin Media has blocked this website" screen. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. My Virgin Media makes managing your account easier with all your information in one place. 0 Kudos. Our Virgin TV V6 box, where awesome entertainment comes together. Try computers with Cisco’s OpenDNS using 208. We give all our customers a complete, market leading security package called Virgin Media. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Priced at just £26. OpenDNS provide instructions here :. Thank you for the help. Virgin Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. They also can clog up your inbox and make managing your emails a real chore. 1 on your browser. Tested it out today via a simple Google search. Hi timcollier1965 Thanks for posting and welcome back to the community. These are two settings — Virus Safe and Child Safe. Afterward, click Apply and save your settings. It blocks child-inappropriate websites automatically, and will. To turn off your guest WiFi network, visit your network settings by entering 192. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 29 minutes ago. Switch on Child Safe. Switch on Child Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. 10. 222 and 208. Getting past Virgin Media's WebSafe in a shared household. Add a new username and password. The advantage of an ISP. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Remember that parental control settings are only one part of online safety. Instead they use the information provided by the various security vendors in order to determine whether a site is safe or not. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Contact the site operator for further help. Virgin Media accepts no responsibility for personal online activity. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Every computer on the internet must have a unique. Virgin Media Just Gave All Of Their Customers Plausible Deniability 2014; Review: Virgin 1Gbps Fibre. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. 220. Then test if you can successfully browse to --. Security matters. Go to My Apps. Sorry to hear of the issues with the web/child safe. From there the Web Safe can be accessed and configured. UK mobiles) TV: Optional: TV 360 or Stream: Pros Cons; Recently boosted upload speeds: Home phone is expensive without Volt:. The VM forum team might be able to help. BTW is there a reason why you are access the old site page for Web Safe?. Hi, I've noticed the VM web safe is not working properly. Account - Cable. Web Safe is not automatically turned on for customers joining before this date. At least 30Mbps download speeds in every room or £100 one-off credit. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Virgin Media £150 bill credit: This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Sports, Bigger Combo bundle. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. 9. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Web safe provides ultimate protection when using the internet. Web Safe is not automatically turned on for customers joining before this date. Networking and WiFi. Changing network settings to use any Public DNS should re-gain full access for the device. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I see that you can create a guest network with Virgin Media. 168. These are two settings – Virus Safe and Child Safe. Virgin Media also offers an additional security tool called F-If a user visits a blocked site within the United Kingdom, the user will be forwarded to which includes the list of blocked domains and court orders. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. com We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Follow these easy steps: 1. Find out more about our fastest, smartest, smallest TV box. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The filters can automatically block pages by IP addresses or by examining keywords. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Unless virgin is specifically blocking the IPs of your. Users can change their settings at any time in My Virgin Media. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Any website unsuitable for children is blocked by default. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media accepts no responsibility for personal online activity. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Click: Web Safe. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. Move message to Spam folder (default) Flag a message as. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Web Safe is not automatically turned on for customers joining before this date. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 100. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Site was glitchy earlier this afternoon but now seems to be work. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 10. Follow these easy steps: 1. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Surfshark: The best budget VPN for Virgin. Options. Click Apply. M125 was boosted from M100 last year, when the package received a speed upgrade of 22% from 108Mbps to 132Mbps. 123 and 194. com and we’ll look into them. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Turn on SafeSearch VIP. 1. Take a look at the pull-out tab on the side of the Hub 3. I activated it yesterday, & it confirms my settings. TV. VM BB TV Landline. 8. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksQuickStart, set up and connections. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Account - Mobile. Web Safe is not automatically turned on for customers joining before this date. on 19-07-2023 09:00. Click: Web Safe. Any website unsuitable for children is blocked by default. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. And we don’t mean wrapping them in bubble wrap. Help with Volt. But if I could create a guest network, then make my kids' devices connect to that, and enable Web. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. All Rights ReservedVirgin Media takes online safety seriously. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Staying safe online with Virgin Media Web Safe. Up to 3 WiFi Pods if needed. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIf you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Options. 0 that contains your default network information. Found out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. Virgin Media. Virgin Media takes online safety seriously. Please enter your email. Staying safe online with Virgin Media Web Safe. SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. Web Safe is an optional setting that does DNS based filtering. com. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. g. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Select SPAM Settings. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. A new secure password will be generated for you. See for more details. Reply. I added it to the 'allowed websites' list, and it's working fine. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. All Rights ReservedOptions. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Please enter your email. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. These are two settings — Virus Safe and Child Safe. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virgin Media is now offering. It shows that it is ‘on’ but doesn’t block any websites at all. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Web Safe is not automatically turned on for customers joining before this date. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 0. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Bypass Child Safe & Virus Safe. Parental controls are a set of tools designed to protect and keep children safe online. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. At least 30Mbps download speeds in every room or £100 one-off credit. Abdelmonem. Available with M50 broadband or faster. com. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Access your bills, diagnose faults and manage your package. com. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. /web-safe. Your account. Black Friday deal: Save £522. After that, it’s just £3 per month (or £30 a year). Reply. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. In response to lotharmat. Just bear in mind this would reset everything. Lee_R. If you're still having issues changing your settings, please let us know. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Web safe provides ultimate protection when using the internet. 0345 6000 789 * from your child’s phone to turn on parental controls. VodafoneMakes sure your dns settings on your computer are manually set - 8. Our Virgin TV V6 box, where awesome entertainment comes together. Contact the site operator for further help. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Click: My Apps. Virgin Media Business can support your organisation’s digital transformation journey by helping you move to the cloud securely. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. WiFi on the London Underground: Activation required. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Security protection – Virgin Media Web Safe has Virus Safe and Child Safe included, to help keep your devices and your family safe online for no extra cost. Learn more. @blueyonder. Changing network settings to use any Public DNS should re-gain full access for the device. Once logged in, select ‘My apps’ tab’. Our Virgin TV V6 box, where awesome entertainment comes together. It guards against and cleans up cyber threats, including viruses, worms, Trojans, and. 9. All of them would fall under a "Proxy/VPN" type category. try going to if Web Safe is on this site should be blocked. If you want to know more, the updated sections are 6. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Thanks for your response. 6 - 6. And if I type in the url Pornhub. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. 220. And finally, you can add timing restrictions. Find out more about our fastest, smartest, smallest TV box. Despite the options showing as enabled on the Account Settings page, I can still access. Log in to your Virgin Media account using your email address and password. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Excludes broadband faults and broadband network outages. Web Safe is not automatically turned on for customers joining before this date. Method 1: Remove Virgin Media’s Web Filters. The Web Safe function was working properly for the full year that I was. £8p/m extra or included with Gig1 or Volt. Web safe provides ultimate protection when using the internet. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Sky Broadband [25]Enter your account details. SpeedTo recover your email address we need your account number, area reference and date of birth. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Malware can also record or steal information like bank details or account logins. I tried to check the AS name as advised on the forum , here is what I found. AtlasVPN: A fast and secure VPN that is great for streaming. I'm not a Virgin media customer, only Virgin mobile, and I can't access the websafe settings unless I set up an account with Virgin media, which I can't do, because it needs my Virgin media account number and area ref, and I don't have one!Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also check the. Restrictions. Web Safe only works on devices connected to your Virgin Broadband at home. Our Virgin TV V6 box, where awesome entertainment comes together. ; Click the Buy more button. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Adjust the settings according to the level of protection you want. WiFi on the London Underground: Activation required. Same issue as the previous account holders posted. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 1 — the Internet’s. WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023 Re: Web Safe turned off but still blocking. These changes affect all Virgin Media email addresses ending in the. Email address. Virgin Media and you have confirmed Child Safe is on. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. I checked the DNS entries for NordVPN. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Includes a 30-day money-back guarantee so you can try it risk-free. My Virgin Media App. 168. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Find out more about our fastest, smartest, smallest TV box. virgin. How to turn on Child Safe. I do not pay the extra £3 a month for the internet security. We are able to update this setting for you manually too, we just need to confirm a few account details. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. . Hundreds of servers in the UK and over 5,000 worldwide. Users can change their settings at any time in My Virgin Media. Regards. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin’s site is also being updated to reflect their new headline speeds of up to 152Mbps. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For more tips on how to keep your kids safe online, visit Internet Matters. 222. 4. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. 123. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. For customers joining from. Do I need Internet Security and Web Safe? Web Safe works with any device connected to. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Networking and WiFi. and they all return the same result: ⋮. Over 400 servers in the UK and over 5,500 worldwide. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. Virgin Media accepts no responsibility for personal online activity. ISPs with over 400,000 subscribers subject to blocking orders include: BT Group [24] EE. For fraudulent e-mails, forward to phishing@virginmedia. I had not changed my DNS or anything, but the Kindle Fire bypassed it. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. . Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. So I've recently moved into a shared household, with a Virgin Media router. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. select Account settings > Online security and disable Virus Safe and/or Child Safe. Vonage 2nd line. on 26-08-2022 16:41. not the VM Hub. Same problem from either the phone app or web-site. Billing and payments. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. Virgin Media is now offering. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. . To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Click: My Apps. What’s more, it’s compatible with all. co. After that, it’s just £3 per month (or £30 a year). * Call costs may vary. 1 or whatever else you like. Learn how you can change Web Safe settings to turn Child Safe off. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 0. See full list on my. Changes to our Acceptable Use Policy for Virgin Media Mail. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Log in to My Virgin Media. Excludes broadband faults and broadband network outages. There are no issues reported in the area. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. I've done a factory reset of the hub. SpeedNo, they're not the changes I'm making. Stay safe online. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. not very safe!! nobile Posts: 574 Forumite. 9. Advanced threat protection without all the admin. How do I do it? - 5157909. Either the customer can't move the sliders or they can but without effect. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. @ntlworld. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Virgin Media Web Safe was launched in February 2014. Parental controls block websites and applications that you think are unsuitable for your child. 168. com and we’ll look into them. Joining in. 2. 1 or 192. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. com. Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. If you want to know more, the updated sections are 6. Web Safe turned off but still blocking websites. 168. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Pick a category to get started. Web Safe is not automatically turned on for customers joining before this date. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. For best protection, we recommend using Virgin Media Internet Security and Web Safe. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. We recommend keeping Virus Safe on. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. Click here to view more details on content filters from Virgin Media’s Web Safe. This video is about how to use any website that has been blocked by Virgin Media. These are two settings — Virus Safe and Child Safe. 1. How to turn on Child Safe. And finally, you can add timing restrictions. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. 5. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. I am also experiencing the same issue. 8. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. That is very good since the country is not a member of any signal intelligence alliances. The settings are saved and I have rebooted the Virgin Media Hub. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Solved: Hi, I can't seem to turn on Web Safe.